Terms & conditions for the Mambeno App
Mambeno is a brand owned by GoLittle LLC, CVR no: 37945579 (GoLittle). When you use services delivered under the brand Mambeno, GoLittle is the party with which you enter an agreement. These terms and conditions only apply to the Mambeno brand and no other GoLittle services. For the sake of clarity, “Mambeno” is used below, however the actual legal entity is GoLittle.
At Mambeno, you’re the most important. We work hard every single day to ensure that you and all our other customers are happy. We don’t just want to provide the best meal plans for families – we want to do it the proper way.
Below you can read our terms and conditions. They apply to the general use of our mobile app, which can be downloaded on the iOS App Store (along with the “Mambeno user interface”), unless it is specifically stated in a given section that this only applies to our website or our app.
You must be over the age of 18 to use the Mambeno User Interface, so if you are under the age of 18, you need consent from your parent or guardian. Should a subscription agreement be made by a person under the age of 18, this can easily be annulled by contacting our customer service.
Conditions of Mambenos subscriptions with recurring payments
Subscriptions with Mambeno are recurring subscriptions, which continue until cancelled. Payment happens in advance of the agreed period, and at the end of a given period, payment will be made for the coming period. Cancellation of your subscription can be done with no notice.
If you begin a subscription within the Mambeno app, all meal plans, recipes, etc. are delivered through the app – but you can also access the meal plans and recipes on mambeno.co.uk.
The meal plan for the coming week will be sent out every Thursday. If you begin a subscription on a Wednesday, you will receive your first meal plan reminder via email the next day. If you begin a subscription on a Friday, you will receive your first meal plan via email the following Thursday. You will of course have instant access to the meal plans and other subscription services on mambeno.co.uk.
The Mambeno meal plans contain dinner recipes for Monday – Friday.
When you begin a subscription through the Mambeno mobile app, you will receive the confirmation through the app.
The title of the service is Mambeno. The first 30 days are free to try. You can cancel any time during the trial period. The subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. You can go to your iTunes Account settings to manage your subscription and turn off auto-renew.
Your iTunes Account will be charged when the purchase is confirmed. Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Discount coupons can’t be used for iTunes payment.
You can cancel your subscription at the latest on the day before the next payment date to avoid being charged for another month, quarter or year, depending on your subscription.
If you began your subscription through the Mambeno mobile app, cancellation on your phone happens the following way:
- Go to Settings > [your name] > iTunes & App Store
- Press your Apple ID at the top of your screen.
- Press Show Apple ID. You may need to log in or use Touch ID.
- Press Subscriptions.
- Press the subscription you want to amend.
Procedure for updating card details
Fortunately, it’s easy to update your card details!
- Go to Settings > [your name] > iTunes & App Store.
- Press your Apple ID. You may be asked to confirm your Apple ID.
- Press Payment Details.
- Enter your new payment details. If you want to remove your payment method, select None. Read more about what to do, if you don’t have the None option or cannot select it.
- Make sure your name and billing address match with the information held at your bank or credit union.
When you’ve changed your payment details for a credit card, iTunes Store will make a temporary reservation on your card to verify the updated account details.
Should you experience issues or have further questions, please contact us and we will do our best to help you straight away. Write to us at email@example.com
If you regret your subscription purchase (cancellation rights)
You get the first 30 days free the first time you sign up for a Mambeno subscription. You can, at any point throughout the 30 days, cancel your subscription without it costing you a penny. When the 30 day trial period has ended, we will automatically charge your chosen payment method for the agreed upon period.
After this point, our cancellation terms apply – and they’re dead simple, as we don’t have any. You can at any point cancel your subscription, and we will cancel all of your future payments.
Changes to our terms and conditions
Should a term be or become void or illegal, this shall not impact the validity of the remaining terms.
MAMBENO PERSONAL DATA POLICY
What do we do with your personal details (personal data policy)? Mambenos collection and treatment of personal details fall under the EU statute on data protection (EU statute 2016/679) which is a directly binding statute. The statute provides additional rights to individuals and strengthen some rights already provided in directive 95/46/EF. Directive 95/46/EF will cease to apply on May 25th, 2018. Our policy is joined with statue (EU) 2016/679, and for this reason also joinable with directive 95/46/EF as well as national applications hereof, until these expire on May 25th, 2018.
To enter into a subscription agreement with us on the Mambeno User Interface, we need the following details:
We register your details with the purpose of delivering our product to you. The personal details are registered with Mambeno and are stored for five years, after which the information is deleted. When personal details are collected via the Mambeno User Interface, we ensure that his always happens with your express consent, so you are informed exactly what information is collected and why.
The data responsible party at Mambeno is Marlene Landsfeldt.
We do not encrypt our customer details.
We encrypt customer data when these are transmitted, with the exception of emails sent to customers containing their own details.
Transactions are ALWAYS encrypted, and Mambeno DOES NOT store your credit card details.
The credit card details are not stored by Mambeno, but by Apple when a subscription is started via our mobile app.
Personal details are not shared with any third party, with the exception of circumstances wherein such disclosure is necessary in the delivery of our services. Examples of this could be a tech corporation which treats or delivers systems or technologies that improve our products and services, and we will share the necessary information in these cases. Service providers are only granted access to the personal data required to provide the service. We do not publish personal data to third parties with the purpose of advertising their products our services to our customers. If users do not want us share personal data with such companies, please contact us at firstname.lastname@example.org.
In certain situations Mambeno may be asked to publish customer data in connection with a legal claim by relevant authorities to accord with statute (EU) 2016/679. We may also publish data if compelled or required by the law, e.g. in connection with depositions or other legal matters, where we in good faith believe the publication of such to is necessary to protect our rights, protect customer or other personal safety, in connection with a fraud investigation or if compelled by a subpoena.
Mambeno may with consent send you marketing emails. Consent to this must happen willingly, specifically and clearly. This happens when you elect to receive marketing emails (actively chosen).
You always have the right to oppose, for free and by request, the processing of personal data relating to you in relation to direct marketing activities without providing any particular reason. You can do this by using the “Unsubscribe”-link found in every email sent by us, or by contacting us at email@example.com.
Once a customer has objected, this customers personal data will no longer be used for direct marketing purposes.
Marketing emails contain information which we believe would be of interest to you, such as the latest information regarding our products and services.
As a registered member with Mambeno, you have the right ot at any time object to your registration. You also have the right to insight into what information is registered about you. These rights are provided to you by the data protection laws and queries relating to this should be directed via email to firstname.lastname@example.org.
If you would like to make a complaint regarding your purchase, this should be directed via email to email@example.com or via phone to +45 71 96 97 37. Should the unlikely event occur in which we cannot come to a solution regarding your problem, you can make use of the EU-commissions online complaints portal, which will be especially relevant to you if you reside outside of Denmark. You will find the complaints portal here: http://ec.europa.eu/consumers/odr/
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Mambeno is a brand owned by GoLittle LLC
Email address: firstname.lastname@example.org
Telephone number: +44 20 3936 1209
Mambeno respects our users privacy and are required to protect all types of personal data submitted by our users to our website.
Cookies can either be “persistent” cookies or “session” cookies: A persistent cookie is stored by a web browser and applies until the set expiration date, should it not be deleted by the user before the expiration date. A session cookie expires at the end of a user consultation, when the web browser is exitted. We use both session and persistent cookies on our website.
We also use Google Analytics to anlyse the use of our website. Our provider of analytics services generates statistics and ther information regarding website use through cookies. The cookies used for website analysis on our website are: _ga, _gat.
The information brought forward in relation to our website are used to create reports about the usage of our website. Our provider of analytic services’ personal data policy is accessible at http://www.google.com/policies/privacy/
Users can administrate and/or delete cookies – for more details, please see aboutcookies.org. To block or delete all cookies have a negative effect on the stability of many websites.
If users elect to block our cookies, they will not be able to utilise the full functionalities of the website.
This policy may occasionally be updated, e.f. due to modifications of relevant legislation or changes in our internal business structure. We urge all our users to regularly re-read this page for the latest details of our data protection policies.