Subscription

I’m a member but can’t see the meal plans on the website - why?

This is usually due to a failed payment for your subscription. Either due to a connection error, insufficient funds on the card, or because you got a new payment card.

If you got a new payment card, simply follow these instructions:

1: Go to My MambenoMy purchases

2: Click “PAY” next to your latest order

3: Simply complete the failed payment with your new card, and all future payments will come out of this card

If you’re still experiencing issues, just get in touch with us. Then we’ll help you as soon as possible, so you can go back to receiving meal plans and recipes every week!

 

I got a new payment card and the payment failed

Fortunately, it’s easy to change your payment card at mambeno.co.uk.

1. Go to My MambenoMy purchases

2. Click “PAY” next to your latest order

3. Simply complete the failed payment with your new card, and all future payments will come out of this card

If you’re still experiencing issues, just get in touch with us. Then we’ll help you as soon as possible, so you can go back to receiving meal plans and recipes every week!

Can I try your meal plans for free?

Yes, of course you can! At Mambeno, the most important thing is that you’re satisfied. We don’t want to sell you anything you don’t need. That’s why you can try our meal plans completely free of charge for 30 days. And if you don’t feel like the meal plans and recipes live up to your expectations (which we of course hope they will!), you can cancel within the 30 day trial without it costing you a penny.

What does it cost to subscribe to Mambeno's meal plans?

You can choose from three different subscription plans:

1 months: £4.99

3 months: £9.99 – You save 33%

12 months: £34.99 – you save 42%

Regardless of which subscription you choose, the first 30 days are completely free. You can sign up right here.

I’d like to change my subscription type

If you would like to change your subscription type to one of our other options, follow these steps:

1. Go to Mambeno – My subscription

2. Click Details next to your subscription

3. Click the button Change Subscription

4. Choose your new subscription

The payment date will automatically adjust to your new subscription.

I’d like to cancel my subscription

Aw, we’re sorry to hear that, but that’s okay, of course. At Mambeno the most important thing is satisfied customers – and happy kids!

You can cancel your subscription by going to the menu option “MY SUBSCRIPTION” under “My Mambeno”.

Click “DETAILS” next to your subscription, and then click “CANCEL”.

Meal plans and recipes

How do I change the amount of people the recipes are for?

All our recipes are designed for 2 adults and 2 kids. But you can change the amount of adults and children the meal plans and recipes are for.

You can do this under “My Mambeno – Amount of people”. Do be aware that when you change the number of people, the ingredients will be rounded off, and the finished dish may vary slightly from the original recipe.

When you change the number of people, the recipes will be adjusted following the notion that a child portion is half the size of an adult.

Why is my meal plan pixelated?

That’s usually because the programme you’re using to view PDF files needs updating. You can do that for free here.

When will I receive the meal plan for next week?

We send out meal plans for the coming week every Thursday. Then you have some time to prep the shopping for the coming week.

Remember that with Mambeno’s recipes, you only have to shop once a week!

I didn’t receive my meal plan via email

This could be because the email got caught in your spam filter. Try checking your Spam/Junk folder on your email. Then add the address marlene@mambeno.co.uk to your address book, on your computer or in your webmail. Then you should receive the meal plans going forward.

You can always access all of our meal plans on the Mambeno website, even if you didn’t receive an email. Simply log in with your username and password.

If you’re still experiencing issues, simply contact us, and we’ll help you right away.

Why can’t I access meal plans or my shopping list?

Everyone can access the vault of Mambeno’s recipes. But you do need a subscription to access the meal plans and use our shopping list. You can try Mambeno for free for 30 days by clicking here.

Misc

How do I get in touch with you?

We’ve tried to make it as easy as possible to get in touch with us. You can call, email, chat – and if you send a pigeon, we’ll take that too! We strive to always get back to you within 24 hours. You can find our contact details here.

Why isn’t Mambeno free?

All our recipes and meal plans are developed and put together by real people, and with us you get real pictures of all of our food, so you can see what the dishes look like. We won’t let a computer do the work. Apart from developing our recipes and meal plans, we also use a lot of time testing our food on real kids. For that reason, it costs about 20p a day to subscribe to Mambeno.

I’ve forgotten my password

Don’t worry! It happens to us too… When you get to our login page, just click “Lost password?”, and we’ll send you a email about how to make a new one.